If you are seeking information about a missing family member, you may contact the service casualty office for the branch of service of your missing loved one.
If you are not the next of kin of a missing service member and would like to obtain JPAC case information, files or records, a Freedom of Information Act request is required. Please note that JPAC is not a central repository for historical information or personnel records. We, like other researchers, obtain our records from the National Archives, applicable service personnel archives, service historical resources, archived media, and other public activities. However, the historical information that we have gathered in support of a case may be requested via the Freedom of Information Act.
If your request pertains to a case that is being actively investigated or recovered, please be aware that those materials cannot be released in their entirety and are subject to exemptions from release under both Freedom of Information Act Legislation and the McCain Bill. More information about the FOIA process as it relates to the POW/MIA issue is available through the Defense Prisoner of War/Missing Personnel Office.
A FOIA request can be made for any agency record. You should be aware that the FOIA does not require agencies to do research for you, to analyze data, to answer written questions, or to create records in response to a request.
The request simply must be in writing, must reasonably describe the records you seek, and must also provide any other specific information to JPAC originated records. JPAC accepts FOIA requests submitted either by facsimile or the U.S. Postal service.
In making your request you should be as specific as possible when describing the records you are seeking. It is not necessary for you to provide the name or title of a requested record, but the more specific you are about the records or types of records that you seek, the more likely it will be that JPAC will be able to locate those records.
The following methods are available for submitting the FOIA request:
By U.S. Postal Mail:
The Joint POW/MIA Accounting Command
Attn: Deputy to the Commander for External Relations and
310 Worchester Avenue, Bldg. 45
JBPHH, Hawaii 96853-5530
By Fax: (808) 448-1978
Privacy Notification: We collect personally identifiable information (name, mailing address, email address, phone and fax numbers) only if specifically and knowingly provided by you. Personally identifying information you provide will be used only in response to your FOIA request. We do not give, sell or transfer any personal information to a third party.
The material you submit may be seen by various people. We may enter the information you send into our electronic database. In other limited circumstances, including requests from Congress or private individuals, we may be required by law to disclose information you submit.